Trecastell Hotel Re opening under Covid 19 Rules

The list below is for your, other guests and staff safety and wellbeing during your stay.

We will endeavour to make your stay as normal as possible in these restricted circumstances.

Things may take slightly longer due to the restrictions that we are allowed to open under, but would ask for your patience and understanding.

Should you find in the list below something that you feel unable or reluctant to adhere to then our hotel is not the place for you as these measures are to protect you and others.

 

  • If when you arrive at the hotel the main door is closed, then please ring the number on the door and we will be there to welcome you.  We will endeavour to have someone at reception as often as possible.

  • When entering the hotel, please use hand sanitiser provided and maintain social distancing. 

  • At reception you will be asked for card details that will be securely stored during your stay.  As per government guidelines, we will also ask for you to scan the track and trace barcode, provided you have the NHS track and trace app. Otherwise you can provide us with details manually, These will be stored for 21 days then destroyed and only made available to public health bodies and no one else. 

  • Breakfast is served in 2 sittings, 8-8:30am and 8:30-9am. You will be given a form the night before to order your breakfast so we can have it ready for you at your chosen time. 

  • Upon entering the bar and restaurant area a mask should be work until seated at a table and then also if walking to the restroom, this is per government guidelines. 

We hope you enjoy your stay with us at the Trecastell